Responsible Gambling

Effective date: 28 October 2026

Wild Fortune is committed to promoting responsible gambling and supporting a safe, enjoyable, and controlled gaming environment for all players in Australia. Gambling should always be treated as a form of entertainment, never as a way to make money or recover losses. If gambling stops being fun or begins to feel difficult to control, we encourage you to take immediate action and seek support.

1. Our Commitment

Wild Fortune recognises that while gambling can be entertaining for many adults, it can also create risks for some people. We aim to help players stay in control by providing tools, information, and access to support resources. We do not encourage gambling beyond personal limits and we support the protection of vulnerable individuals, including minors and people experiencing gambling-related harm.

2. Who Should Not Gamble

Gambling is only permitted for adults who are of legal age in their jurisdiction. In Australia, the legal gambling age is generally 18 years or older. You should not gamble if:

• you are underage;
• you are trying to win back money you have lost;
• you feel stressed, depressed, anxious, or emotionally upset;
• you have been drinking alcohol or using drugs;
• you are using gambling as an escape from personal, financial, or relationship problems;
• you have been advised by a doctor, counsellor, or support service to avoid gambling;
• you are concerned that your gambling may be becoming difficult to control.

3. Understanding the Risks

Gambling involves risk and there is no guaranteed way to win. Outcomes are determined by chance, and losses can occur quickly. It is important to understand that:

• the house always has an advantage;
• past results do not influence future outcomes;
• larger bets do not increase your chances of winning;
• chasing losses often leads to greater losses;
• gambling should never be used as a financial solution.

4. Staying in Control

We encourage all players to use practical safeguards to help maintain control over their gambling behaviour. Helpful strategies include:

• setting strict deposit, loss, and session limits before you start;
• deciding in advance how much time and money you can afford to spend;
• never gambling with money needed for rent, bills, food, transport, or other essentials;
• taking regular breaks during play;
• avoiding gambling when tired, upset, or under the influence of alcohol or drugs;
• treating gambling as entertainment only;
• keeping a record of your gambling activity and spending;
• balancing gambling with other hobbies and social activities.

5. Safer Gambling Tools

We support responsible play through player protection tools designed to help you manage your activity. Depending on account availability and applicable requirements, tools may include:

• Deposit limits – control how much you can deposit over a set period;
• Loss limits – set a maximum amount you are willing to lose;
• Wager limits – limit how much you can stake;
• Session reminders – prompts to help you track play time;
• Temporary time-outs – short breaks from gambling;
• Self-exclusion – longer-term or permanent blocking of access to your account where available.

If you wish to use any available protection tool or need help understanding your options, please contact our Customer Support team. We may require verification before making account changes intended to protect your welfare.

6. Signs That Gambling May Be a Problem

It can be difficult to recognise when gambling is becoming harmful. Warning signs may include:

• thinking about gambling frequently;
• spending more time or money gambling than intended;
• trying to win back losses by gambling more;
• hiding gambling from family or friends;
• borrowing money, selling belongings, or neglecting obligations to gamble;
• feeling restless, irritable, or anxious when not gambling;
• lying about gambling activity or losses;
• gambling interfering with work, study, sleep, or relationships;
• feeling guilt, shame, or regret after gambling.

If any of these sound familiar, it may be time to take a break and seek support.

7. What You Can Do If You Are Worried

If you believe your gambling may be becoming problematic, consider taking the following steps immediately:

• stop gambling for now;
• set or lower your limits;
• take a time-out or self-exclusion period;
• remove access to payment methods used for gambling;
• ask a trusted friend or family member to support you;
• avoid gambling-related content and triggers;
• seek professional help if needed.

If you are worried about your behaviour, you do not need to wait until it becomes serious. Early action can make a significant difference.

8. Support for Family and Friends

Gambling harm can affect not only the player, but also family members, partners, and friends. If someone close to you may have a gambling problem, you can help by:

• speaking calmly and non-judgmentally;
• encouraging them to seek support;
• not lending money to cover gambling losses;
• helping them reduce access to funds where appropriate;
• supporting them in taking a break or self-excluding;
• looking after your own wellbeing as well.

Support is available for affected others too. You do not have to handle this alone.

9. Protecting Minors

We are committed to preventing underage gambling. Minors must not create accounts, use our services, or participate in gambling activities in any way. We encourage parents and guardians to take practical steps to help protect minors, including:

• keeping login details and payment methods secure;
• using device-level restrictions and content filters where available;
• not leaving devices logged in or unattended;
• monitoring household internet use;
• ensuring children understand that gambling is not a game or a source of income.

10. Financial Responsibility

Before gambling, you should carefully consider whether you can afford to lose the amount you plan to spend. Only gamble with discretionary money after your essential living expenses have been covered. Do not borrow money, use credit irresponsibly, or rely on gambling to solve financial difficulties.

Good financial habits can help reduce risk. We recommend that you:

• set a monthly entertainment budget;
• separate gambling funds from essential expenses;
• avoid increasing stakes after losses;
• review your spending regularly;
• stop if gambling begins to affect your finances.

11. Account and Safety Measures

To help maintain a safer environment, we may take additional steps where necessary, including reviewing activity, applying restrictions, or preventing access if we believe there is a risk of harm, fraud, underage use, or unsafe play. We may also request information to verify identity, age, or account ownership in line with applicable obligations.

If you request a limit, timeout, or self-exclusion, we will aim to process it promptly. Please remember that any protection measure is only effective if you use it consistently and avoid attempting to bypass it.

12. Self-Exclusion

If you feel that gambling is causing harm, self-exclusion may be the most effective way to stop access to gambling services for a period of time or permanently, depending on the options available. During self-exclusion, you should not attempt to open a new account or continue gambling through another account or method.

If you are considering self-exclusion, please contact Customer Support to discuss the available options and the steps involved. If you are in immediate distress, seek professional help as soon as possible.

13. Australian Support Services

If you need help with gambling-related concerns in Australia, the following support services may assist you:

• Gambling Help Online – national support service for counselling, information, and self-help;
• National Gambling Helpline – 1800 858 858;
• Lifeline Australia – 13 11 14;
• Beyond Blue – 1300 22 4636;
• 13YARN – 13 92 76, for Aboriginal and Torres Strait Islander peoples seeking crisis support;
• Gamblers Anonymous Australia – peer support meetings and recovery resources.

If you are in immediate danger or feel at risk of self-harm, call emergency services immediately.

14. How to Get Help from Wild Fortune

If you would like to discuss responsible gambling options, request account limits, ask for a time-out, or seek help with your account, please contact Customer Support through the contact methods provided on the site. Our team will assist you in a respectful and confidential manner.

15. Our Ongoing Commitment

Wild Fortune is committed to reviewing and improving its responsible gambling approach on an ongoing basis. We encourage players to make informed decisions, use available tools, and reach out for support whenever needed. Gambling should remain a form of entertainment, and your wellbeing is always the priority.

Last updated: 28 October 2026