Privacy Policy

Effective date: 28 October 2026

Last updated: 28 October 2026

This Privacy Policy explains how Wild Fortune collects, uses, stores, discloses and protects personal information in connection with its online gaming services offered to users in Australia.

Wild Fortune is committed to handling personal information in a lawful, fair, transparent and secure manner, in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

1. Who We Are

In this Privacy Policy, “Wild Fortune”, “we”, “us” and “our” refer to the operator responsible for the services provided under the Wild Fortune brand.

We are the data controller and/or the entity responsible for the management of personal information collected through our services, unless stated otherwise.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect when you:

• register an account;
• use our website, games or related services;
• contact our customer support team;
• participate in promotions, surveys or marketing activities;
• complete identity, age, source-of-funds or anti-money laundering checks;
• make deposits or withdrawals;
• use responsible gambling tools; or
• otherwise interact with us in connection with our services.

This Privacy Policy does not apply to third-party websites, apps or services that may be linked from our services, except where those services are operated by us and expressly covered by this Privacy Policy.

3. Personal Information We Collect

The personal information we may collect includes, depending on your interaction with us:

• full name, date of birth and gender;
• residential address and correspondence address;
• email address and telephone number;
• username, account ID and login credentials;
• government-issued identification details and copies of identity documents where required;
• payment details, transaction history and banking or wallet information;
• IP address, device identifiers, browser information and technical log data;
• location data, where permitted by your device or browser settings and where needed for compliance or fraud prevention;
• gameplay, wagering and account activity;
• communications with our customer support team, including email, chat and call recordings where permitted by law;
• responsible gambling-related information, including self-exclusion preferences and limit settings;
• information relating to fraud, risk, compliance and security monitoring;
• marketing preferences and communication choices; and
• any other information you provide to us voluntarily.

Where permitted by law, we may also collect sensitive information or infer sensitive matters where necessary for identity verification, fraud prevention, legal compliance, responsible gambling obligations or the management of your account. We will only collect sensitive information where allowed under applicable law and where reasonably necessary for our functions or activities.

4. How We Collect Personal Information

We collect personal information in a number of ways, including:

• directly from you when you register, deposit, withdraw, verify your account or contact us;
• automatically when you use our website or services;
• from third parties, including identity verification providers, payment service providers, fraud prevention partners, regulators, law enforcement bodies and other entities where permitted or required by law;
• from cookies, pixels, SDKs and similar technologies;
• from public sources, where lawful and relevant; and
• from affiliate, marketing or advertising partners where you have engaged with our promotions or campaigns.

5. Why We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use and disclose personal information for the following purposes:

• to create and manage your account;
• to verify your identity, age and eligibility to use our services;
• to provide access to games, account features and customer support;
• to process deposits, withdrawals, refunds and other payments;
• to prevent fraud, cheating, money laundering, terrorism financing, identity theft and other unlawful activity;
• to detect, investigate and manage technical, security and integrity issues;
• to comply with legal and regulatory obligations, including record-keeping, licensing, tax, reporting and audit requirements;
• to monitor and promote responsible gambling, including limit tools, self-exclusion and harm minimisation measures;
• to maintain the safety and security of our systems, staff, users and business operations;
• to improve our services, website performance, user experience and product development;
• to send service-related communications, updates and support messages;
• to send marketing communications where permitted by law and subject to your preferences;
• to establish, exercise or defend legal claims; and
• for any other purpose for which you have provided consent or as otherwise permitted by law.

6. Marketing Communications

We may send you marketing communications about offers, products, promotions and services if permitted by law and where you have not opted out.

You can opt out of marketing communications at any time by using the unsubscribe mechanism in the message, adjusting your account preferences or contacting us. Even if you opt out of marketing communications, we may still send you important service, legal and account-related messages.

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

• keep you signed in;
• remember your preferences;
• analyse traffic and usage patterns;
• measure the effectiveness of campaigns;
• support security, fraud prevention and account protection; and
• improve the functionality and performance of our services.

You may control cookies through your browser settings. If you disable some cookies, certain features of our services may not function properly.

8. Disclosure of Personal Information

We may disclose personal information to:

• our employees, contractors and affiliated entities who need the information to perform their duties;
• identity verification providers and screening services;
• payment processors, financial institutions and payment service partners;
• fraud prevention, cybersecurity and risk management providers;
• cloud hosting, IT, analytics, communication and customer support providers;
• regulators, law enforcement agencies, courts and government authorities;
• auditors, legal advisers and professional advisers;
• responsible gambling service providers and self-exclusion system operators where required or permitted by law;
• marketing and advertising partners, where lawful and appropriate; and
• any other party where you have consented to the disclosure or where disclosure is otherwise permitted or required by law.

We will only disclose personal information to third parties to the extent reasonably necessary for the relevant purpose and subject to confidentiality, security and legal requirements where appropriate.

9. Overseas Disclosure

Some of our service providers, affiliates or partners may be located outside Australia, or may store, process or access personal information outside Australia. This may include countries where privacy laws may differ from those in Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles the information in a manner consistent with applicable privacy requirements, including the Australian Privacy Principles where they apply.

10. Access and Correction

You may request access to the personal information we hold about you and request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading information.

To make a request, contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding. In some circumstances, we may refuse access or correction to the extent permitted by law, in which case we will provide reasons where required.

11. Data Retention

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting, tax, security, dispute resolution and record-keeping obligations.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are required or permitted by law to retain it for a longer period.

12. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include access controls, encryption, monitoring, staff training, secure storage, logging, vulnerability management and incident response procedures.

However, no method of transmission or storage is completely secure. You acknowledge that there is always some risk associated with the transmission of information over the internet.

13. Notifiable Data Breaches

If we experience an eligible data breach under the Notifiable Data Breaches scheme, we will assess the incident and notify affected individuals and the Office of the Australian Information Commissioner where required by law.

14. Your Rights and Choices

Subject to applicable law, you may have rights to:

• access the personal information we hold about you;
• request correction of your personal information;
• withdraw consent where processing is based on consent;
• object to or restrict certain processing activities, where applicable;
• opt out of direct marketing;
• request information about our privacy practices; and
• make a privacy complaint.

We will respond to your request in accordance with applicable law and within a reasonable timeframe.

15. Responsible Gambling and Support

We support responsible gambling and may use personal information to help identify and manage indicators of gambling-related harm, enforce limits, support self-exclusion and comply with responsible gambling obligations.

If gambling is causing you concern, support is available through Australian gambling help services and government-run responsible gambling resources. You may also consider using self-exclusion tools available under applicable Australian systems.

16. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can investigate and try to resolve the issue.

When you contact us, please provide as much detail as possible about your complaint so we can assess it properly. We will acknowledge your complaint and respond within a reasonable period.

If you are not satisfied with our response and you are located in Australia, you may also contact the Office of the Australian Information Commissioner.

17. Contact Us

If you have questions, requests or complaints about this Privacy Policy or the way we handle personal information, you can contact our Privacy Officer using the details below:

Privacy Officer
Wild Fortune
Email: privacy@wildfortuneplay.casino
Postal address: Level 1, 123 Collins Street, Melbourne VIC 3000, Australia

Customer Support
Email: support@wildfortuneplay.casino
24/7 live chat: available within your account area

Important note: The contact details above should be replaced with the verified operational contact details for Wild Fortune before publication, if different.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations or regulatory requirements. Any updated version will take effect when published on this page, unless stated otherwise.

We encourage you to review this Privacy Policy regularly so you remain informed about how we handle personal information.

19. Australian Privacy Framework

For users in Australia, this Privacy Policy is intended to be read consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If there is any inconsistency between this Privacy Policy and applicable law, applicable law prevails to the extent of the inconsistency.

We may also be subject to other legal and regulatory obligations relevant to gaming, anti-money laundering, consumer protection, tax, sanctions, record keeping and dispute resolution.

20. Consent and Acceptance

By using Wild Fortune’s services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage and disclosure of personal information as described in it, to the extent permitted by law.